We at VAPINGOZ offer shipping options to our customers. All orders ship from Sydney via Australia Post Express. Orders placed before 3:00 PM Sydney time (AEST/AEDT) on business days are shipped the same day. Orders placed after 3:00 PM or on weekends/holidays dispatch the next business day. Shipping methods don’t affect processing speed.
Estimated Australian delivery times:
- 1–2 business days to metropolitan areas (Melbourne, Brisbane, Adelaide, Canberra)
- 2–3 business days to Perth and Hobart
- 2–5 business days to regional/remote areas
We use express post to ship to New Zealand. Discreet packaging ensures security. Backordered items ship when restocked. Shipping rates calculate at checkout.
FREE SHIPPING
Free Express Post shipping on orders over $149. Orders placed before 3:00 PM Sydney time ship same business day.
HIGH-VALUE ORDER SIGNATURE REQUIREMENT ($250+)
To ensure security, all orders valued over $250 require signature upon delivery.
ORDER PROCESSING
In-stock orders process daily except holidays. We’ll email if processing exceeds 2 days.
Tracking Note: Numbers generate during processing. Check “spam” folders for shipping confirmations. If you receive tracking on weekends/holidays, carriers collect packages the next business day. Contact us if no tracking updates appear within 7 business days ([email protected]).
Find tracking information in “My Account” or via auspost.com.au. Australia Post may experience tracking update delays, but we guarantee same/next business day dispatch.
CARRIER RESTRICTIONS
Australia Post Express does not deliver Saturdays, Sundays, or public holidays.
ORDER CHANGES & CANCELLATIONS
Contact us immediately for order modifications before shipment. Shipped orders require return for refund (shipping fees non-refundable).
ADDRESS ACCURACY RESPONSIBILITY
Customers must provide complete/accurate shipping addresses. No reshipment/refunds for:
- Undeliverable packages due to incorrect addresses
- Address change requests after shipment
- Returns due to address errors
Double-check all address details. Additional costs from address errors are the customer’s responsibility.